Providing professional 24/7 holistic care in the comfort of your own home. We are locally owned and operated, and our trustworthy care team is guaranteed to provide you with quality consistent care. We pride ourselves on meeting the needs and goals of each individual we care for. There is no minimum visit duration required and we can accommodate short and/or long term care support.

At Hilbre we pride ourselves on providing quality, holistic and individualized home care services for individuals who wish to remain in the comfort and security of their own homes. We strive to meet the needs and goals of those who wish to either regain or maintain their independence and safety while providing trustworthy, consistent care.

Hilbre Home Support is a locally owned and operated business that started providing care in early 2017. The idea for Hilbre came from its owner Melissa who has always had a passion for seniors.

Melissa is an experienced Health Care professional who left her home town of Melbourne, Australia in 2013 to immigrate to Victoria. Her Australian career began at the age of 14, where she worked in a long-term care facility every day after school. From there, she graduated high school, then nursing school primarily working in long term care facilities for the bulk of her career.

Melissa states her passion for allowing seniors to remain at home began after seeing the direct effect of being placed at care facilities had on not only seniors, but also their family members. Although acknowledging that at times there is no other choice for either health or financial reasons, if she can somehow contribute to the industry and assist with keeping people in the comfort of their own homes, that is what she aspires to work towards.

In her four years living in Victoria, Melissa has made significant connections in the community, starting with her employment at Beacon Community Services followed by Private Care. She has also volunteered with local community groups, examined research on current trends and statistics regarding seniors and available care options, in efforts to assure the best quality of care.

Since its opening, Hilbre has taken the time to put together an experienced team of compassionate professionals that have the same outlook regarding quality client care. We are now thriving and taking on the task of improving the quality of life and care for seniors on the Island.


The Hilbre team have been assisting our parents for some time now , and we are so grateful for all the support they have provided. We are very impressed by the care and attention that Hilbre’s care-givers have consistently shown towards our parents. It is such a relief to know that we can always count on someone to help us, especially during more difficult times when our parents have had some urgent medical issues. The team at Hilbre is very professional and extremely personable.

Our sincerest thanks! – John

I have complex health challenges and have had Home support services for the past 7 years. It has been challenging getting the right balance of home support in my home whilst balancing my dignity in being able to remain in my home and not have to live in an institution.  I have recently started a contract with Hilbre Home Support Services as other agencies were not able to give me professional and kind-hearted support.  I am from a different culture and I have found with Hilbre they respect and give me the cultural safety, the emotional security guaranteed in the legislation created to support people such as myself. If I have concerns I am able to raise them immediately and my opinions are respected!

There is peace and calmness in my home.

Thank you Sincerely – Deb

We offer:

– Shower/bathing assistance, hair washing, oral care, shave assist
– Continence care: changing of continence products, catheter care/bag change, ostomy care
– Medication Assistance: secure administration via lockbox , medication check, medication pre-pours, medicated patch application/removal, eye and ear drops, cream application
– Mobility: exercise programs, assisted walks
– Meal preparation: Grocery shopping, prepping /cooking nutritious meals

– Post surgical care: knee/hip replacements, cataract procedures, elective surgeries
– Wound Care: Aseptic wound cleaning, dressing changes, surgical site care
– Foot care: Nail care and maintained , corn and dry skin removal
– Vital sign monitoring: Blood pressure, heart rate, glucose levels, weight
– Palliative Care: end of life care

– Laundry: Washing, drying, folding, ironing and bed linen changes
– Housekeeping: Floor care, bathrooms, kitchen, dusting, window cleaning, hazard reduction
– Home maintenance services: Gutter cleaning, painting, picture hanging, power washing
– Garbage service: Hard rubbish removal, maintaining household garbage collection

– Respite in or out of the home
– Meaningful companion visits
– Activity programs

– To/from appointments, Transfers to hospital
– Grocery shopping
– Outings
– General errands

– Packing and unpacking boxes
– Move in/out clean
– Organization: once off or ongoing tasks

Hilbre takes immense pride in the fact that we employ and work with some of the most highly qualified and experienced support workers.

The service’s Hilbre offers could also be incredibly valuable to your organization.

We are a 24/7 support agency that could offer staffing solutions to your organization. By booking our care aides, Licensed Practical Nurses and Registered Nurses an either an emergency basis or an advanced booking, we offer affordable and competitive rates.

Our Staff have met all the required educational and registration requirements.

Our Promise To You

At Hilbre, health care and client welfare will always comes first. Below outlines our promise as your facility staffing agency.


A senior staff member from Hilbre will be orientated with the facility policy , procedure and emergency evacuation process in order to ensure any staff members sent will have adequate information prior to their first shift.


We will always give our full attention to your staffing requirements whether its short notice or booked in advance. Staff will be scheduled as often as possible with continuity for the ease of client care and regular staff.

After Hours booking Service

You can call our emergency after hours number for any staffing issues that arise last minute.


Reliability with accurate information and charges will be invoiced in a timely manner

Are you a compassionate and dedicated health care professional looking for a unique opportunity to do important, fulfilling work with in the care industry? If you have experience and are looking for flexible, diverse work, Hilbre might be the organization for you providing a mix of both in home care and long term care facility work.

As a Hilbre support worker, you will perform a range of care plan tasks set out by the agency nurses in consultation with the clients and their families. Some of these tasks include:

  • Performing delegation of tasks such as medication administration and catheter care
  • Personal care such as hygiene needs and continence car
  • Monitoring such as vital signs and weigh recording
  • Nutritional needs such as meal planning and preparation
  • Domestic duties such as laundry and housekeeping

RCA Requirements

  • Ministry of Justice Criminal Record Check (Provided by the agency)
  • Certificate from a recognized education centre as a health care aid/assistant
  • Good standing and active registration with the BC Care Aid Registry
  • Food Safe
  • First Aid / CPR
  • Negative TB test

LPN Requirements

  • Ministry of Justice Criminal Record Check (Provided by the agency)
  • Certification from a recognized education centre as a Licensed Practical Nurse
  • Good standing and active registration with the College of Licensed Practical Nurses of BC
  • Immunization Record
  • First Aid / CPR
  • Negative TB test

RN Requirements

  • Ministry of Justice Criminal Record Check (Provided by the agency)
  • Certification from a recognized education centre as a Registered Nurse
  • Good standing and active registration with the College of Registered Nurses of British Columbia
  • Immunization Record
  • First Aid / CPR
  • Negative TB test

Employment Perks

  • Flexible scheduling and availability
  • Opportunity for growth and ongoing professional education
  • Choose your area of work
  • Competitive pay rate
  • Opportunities for position’s which include benefits and vacation time

Contact us


We offer 24/7 support but our office hours are Monday to Friday from 9am – 5pm.

Talk To Us

(778) 433-0899

You can contact us during our hours of operation.

Address & Map

318-1095 Mckenzie Ave.
Victoria, BC. V8P-2L5

Get in touch

Copyright © 2017 · Hilbre